On this page, you will find answers to frequently asked questions.
If you have any other questions, please feel free to contact us.
Hotel
What does price guarantee mean?
With HimmerLand’s price guarantee, you can be sure that the price of accommodation is always competitive. This means that, if you see hotel accommodation including breakfast in HimmerLand cheaper with another agent, you can send documentation to himmerland@himmerland.eu and we will match the price.
When is check in/out?
Check-in from 15.00-22.00.
Of course, you’re welcome to ask if it’s ready ahead of time, but we can’t promise anything.
Please note that if you arrive later than 22:00, after reception is closed, please contact reception for more information.
Check out is from 6.00-11.00.
Ask at the reception if it is possible for your room/house to be extended. There will be an extra charge of DKK 100 per hour.
How do I pay?
Please be aware that, for the safety of your payment and other potential expenses, such as compensation, we reserve DKK 500 on your debit card at check-in.
On departure, the amount will be released if there is no other outstanding amount; otherwise, it will be deducted from your account.
If you have a gift card, this must be disclosed at the time of booking and the gift card must be brought to check-in.
How can I cancel my stay?
Cancellations must always be made in writing, so please email cancellations to himmerland@himmerland.eu as soon as possible.
What are the cancellation rules?
Cancellation conditions:
Single bookings up to 4 rooms:
Stay with breakfast:
The reservation can be cancelled until the day before at 18.00 without any costs. If you cancel your HimmerLand reservation later on, then we are legally allowed to charge you the full room price as compensation.
Holiday package – reservations that include spa, golf or restaurant visits:
The reservation can be cancelled up to 5 days before arrival at no cost. If you cancel your HimmerLand reservation later on, then we are legally allowed to charge you the full room price as compensation.
Group bookings from 2-15 people
The reservation can be reduced or cancelled according to the following cancellation conditions:
Up to 30 days before arrival, the entire group can be cancelled free of charge.
From 29-15 days before arrival, up to 50 % of the event can be cancelled free of charge.
From 14-7 days before arrival, up to 25 % of the event can be cancelled free of charge.
From 6-3 days before arrival, up to 50 % of the event can be cancelled free of charge.
Please note that the above cancellation conditions also apply to cancellations of rooms/houses.
If you cancel your event less than the required number of days before the event is scheduled to take place, HimmerLand has the right to charge you in full for the event.
Group bookings from 16-50 people:
The reservation can be reduced or cancelled according to the following cancellation conditions:
Up to 60 days before arrival, the entire group can be cancelled free of charge.
From 59-31 days before arrival, up to 50 % of the event can be cancelled free of charge.
From 30-21 days before arrival, up to 25 % of the event can be cancelled free of charge.
From 20-7 days before arrival, up to 10 % of the event can be cancelled free of charge.
Please note that the above cancellation conditions also apply to cancellations of rooms/houses.
If you cancel your event less than the required number of days before the event is scheduled to take place, HimmerLand has the right to charge you in full for the event.
Group bookings from 51 people and up:
The reservation can be reduced or cancelled according to the following cancellation conditions:
Up to 90 days before arrival, the entire group can be cancelled free of charge.
From 89-61 days before arrival, up to 50 % of the event can be cancelled free of charge.
From 60-41 days before arrival, up to 25 % of the event can be cancelled free of charge.
From 40-21 days before arrival, up to 15 % of the event can be cancelled free of charge.
From 20-7 days before arrival, up to 5 % of the event can be cancelled free of charge.
Please note that the above cancellation conditions also apply to cancellations of rooms/houses.
If you cancel your event less than the required number of days before the event is scheduled to take place, HimmerLand has the right to charge you in full for the event.
Cancellation or reduction must always be made in writing.
Can we buy cancellation insurance?
Yes, you can buy cancellation protection, where it becomes possible you canel our booking untill 12 pm. on the day of arrival.
DKK 95/- per person when booked at the same time as the stay (same day).
DKK 145/- per person for bookings up to 14 days after the booking is made.
After 15 days, it is not possible to take out cancellation protection.
Contact the reception on tel. 9649 6100 and give your booking number.
What information should be provided when booking a stay?
Date of stay
Which package/stay you want
Whether you want a hotel room or a holiday home
Name of contact person
Address of contact person
Telephone number
E-mail
Club and membership number of all golfers
Wishes for Tee times
Other things: Golf cart, spa treatments, dinner, bowling, upgrade to superior room.
Can I book tidying of the room?
Yes, you can. It costs 125/- for a baby up to 3 years; 200/- for a child up to 12 years; and 350/- for adults.
Please contact the reception on tel. 96496100 or by email: himmerland@himmerland.eu
How much does it cost to bring children?
For all stays, there are children’s and adult prices.
Children aged 4-12 years are half price.
Children under 3 stay free of charge in parents’ bed
Can we bring pets?
Yes and no.
We have hotel rooms and holiday cottages where you can bring your dog or cat. It costs 200/- per stay in a hotel room and 300/- per stay in a holiday home.
Pets are not allowed in the common areas, the restaurant, the golf course or the driving range.
Is there linen in the houses?
All vacation houses are furnished with bed linen and towels for the number of people booked.
Can I charge my electric car?
Yes. We have 4 electric charger stands from Clever.
The charging power is 11 kW.
Bring your own charger cable.
What size are the beds in the hotel rooms?
In HimmerLand, you sleep well. All our rooms are furnished with twin double beds of very good quality. All mattresses are in size 90 × 200 cm.
Other practical info
At the resort, we offer coin laundry in the laundry room.
Sewing and shoe repair kits are available at reception (against payment).
Spa
Booking & arrival
Age limit: 16 years . There are family paddle days on selected dates, where children from 6 years will be admitted.
We recommend that you book your desired treatments and entrance in advance, as we cannot guarantee availability at short notice.
If you have medical problems or are pregnant, please inform us when booking so that we can give you the right treatment.
Meeting time is within 10 min. before a treatment in the wellness reception on the 1st floor. Treatment time includes welcome and guidance.
Cancellation
Cancellations must be made no later than 6 pm. the day before your treatment
Cancellations later than this will be charged 50% of the booked price.
No-shows are fully charged.
Practical info for your visit
Remember your own swimwear.
It is possible to order extra care in Nordic Spa Himmerland.
You are not allowed to bring your own drinks, food or toiletries for use in the spa area.
If a mobile phone is brought, it is at your own risk and it must be on silent.
Nordic Spa has both male and female therapists.
Please note that events may be closed, dates may be sold out, changes may occur and printing errors may occur.